Device received after June 1st, 2017:

My screen just shows a sad dinosaur. What should I do?✔

This dinosaur is sad because your TransitBox is not successfully connected to the internet! This usually indicates that there is a firewall on your network that is preventing a full connection.

To solve this, you will have to have a member of your IT team whitelist some ports and URLs on the network. You can find that list here. Once this has been completed, your TransitScreen should come up automatically.

How do I switch between Ethernet and WiFi?✔

We highly recommend that you use a hard-wired Ethernet connection for the best experience with TransitScreen. However, if that's not possible, a dedicated WiFi network will work as well.

If your TransitBox is currently set to WiFi and you would like to change it to Ethernet, or the other way around, you can do so with the following steps:

  1. Plug a USB keyboard and (if possible) a USB mouse into the TransitBox.

  2. Restart the TransitBox by either pressing the power button or unplugging the power cord and plugging it back in.

  3. As soon as the Google Chrome menu pops up, immediately press Ctrl + Alt + S. This must be done very quickly — if the TransitScreen loads instead of taking you to a menu page, you will have to repeat this step.

  4. On the menu page, navigate to the clock in the bottom right corner of the screen. If you have a keyboard that does not have a mouse attachment, you can press the "tab" key on your keyboard to get to this part.

  5. Here, you will see network information. If you would like it to be on Ethernet, turn this on. If you would like WiFi instead, select WiFi and enter the network name and password.

  6. Once it has connected, you can use your tab key or mouse to move back to the bottom left corner of the screen. Once you get to the icon that says "apps", click once to open and again to start "display kit". From there your screen will load in the proper format.

How do I make sure a firewall isn't blocking my TransitScreen?✔

If you are able to pull up your TransitScreen URL on another device other than the TransitBox itself, then the problem is likely a firewall. Firewalls are used on networks to prevent certain sites from coming through — if you have a particularly secure network, you may need to contact your network administrator to have them whitelist/unblock the ports/URLs listed below:

Ports 80 and 443 (HTTP and HTTPS)