I work/live/manage a building that doesn't have a TransitScreen. How do I change that?

So glad you asked! Our team would love to chat with the decision makers at your property (Property Manager, Community Manager, Workplace Manager, etc) and share how TransitScreen can improve the daily commute for your building.  Send us an email at [email protected] to connect us!

Help! My TransitBox isn't working!

If you are noticing an issue with your TransitScreen connection, we first suggest that you power cycle the device by unplugging it and plugging it back in to give it a hard reset.  Also, please make sure that the TransitBox is completely plugged into your television via HDMI (on both ends), and that it is securely connected to the power source in your wall.

If your screen is giving you an error message (Network Connectivity Issue), the issue is related to the internet connection associated with your TransitBox.  Please chat with your IT team to make sure that there are no issues or changes with your network. If you can connect your IT Manager to our support team, we will gladly troubleshoot further.

If you are still experiencing issues with your TransitBox device, please reach out to us at a [email protected] for further troubleshooting.

I can't get my TransitScreen to work on my existing digital signage.

If you are using your own digital signage solution, rather than one of our TransitBox (Chromebox Commercial) devices, please reach out to your contact at your Digital Signage company to make sure the TransitScreen URL we supplied you is programmed on your existing signage.  Feel free to connect our support team with your Digital Signage provider for additional support!

How do I add my TransitScreen GO link to my home screen?

With your TransitScreen GO link open in your browser, you can click the button at the bottom of your screen and choose "Add to Home Screen." This will save it as an icon on your phone so you can click on it and have it take you directly there!

Here's a video that will show you exactly how to do it! http://quick.as/ox4xil7zZ

Are you an app?

Looking for TransitScreen at your fingertips?  Let us introduce you to the newest addition to the TransitScreen family, CityMotion - the only app you’ll need to make informed decisions about your commute and transportation choices.  CityMotion will provide you with real-time transit information for the nearest bus, train, shuttle, scooter, bikeshare, etc all in one place, no matter where you are!

If you are interested in learning more about CityMotion, reach out to us at [email protected]

Can I change the font or color of my screen?

In terms of color, you can choose either an off-white background or a dark blue background for your TransitScreen. The different colors associated with bus or train routes are the corresponding brand standards of their respective transit agencies, in order to make sure they are recognizable.

The font is a brand standard, and cannot be customized between screens.

If you would like to have your property's logo added to the screen, check out this brief article for some more information and please email it to us at [email protected].

The walk times on my screen are incorrect

The walk times are calculated based on estimates from Google Maps based on the location of the screen itself. If you know that a walk time differs significantly from what is shown, reach out to us at [email protected] and let us know.